Privacy Policy

This Privacy Policy explains what information The Priceless Journey app ("the app," "we," "us") collects, how it's used, and the choices available. The Priceless Journey is a 501(c)(3) nonprofit ministry, 16703 Early Riser Ave., Land O Lakes, FL 34638, USA. If you have questions, contact us at tech@thepricelessjourney.org.

Information we collect

Account information. When you create an account, we collect your email address, a password (which we never store in plain text, only a securely hashed version), your first name, and a display name. You can choose a display name different from your real name if you'd rather not use your legal name inside the app. This is intentional and important: many people use this app during difficult or unsafe seasons of life, and we built it to support that.

Content you choose to share. Prayer requests, community posts and comments, study group messages, and friend connections are stored so the app can show them to you and others as intended. Posts to the Prayer Wall and Community can be marked anonymous; when they are, your name is never displayed, though our systems still associate the post with your account internally (this is what allows our Block and Report features to work even on anonymous content; see "Anonymous posting" below for exactly what that means).

Payment and donation information. When you subscribe, donate, or buy an event ticket, your payment is handled directly by Stripe, a payment processor. We never see or store your card number. We do keep a record of the transaction itself (amount, date, status, and Stripe's own reference ID for it) so we can confirm your purchase, provide receipts, and handle refunds or support requests.

Location: only if you choose to share it, and only in coarse form. When discovering or creating a Study Group, you may optionally allow the app to suggest your general area (city and state only, for example "Tampa, FL"). If you allow this, your device calculates that city and state locally and only that text is ever sent to our servers. Your precise coordinates never leave your device and are never stored anywhere. You can decline this permission and type your region in by hand instead.

A random device identifier for guest activity. If you use the Prayer Wall without signing in, the app creates a random identifier on your phone and sends it with your Uplift or I Prayed taps, so one device can only count once per prayer. It is not your advertising ID, it is not tied to your name, and it is not used to track you or shared with anyone. If you later create an account, your account is used instead.

Information that stays only on your device and that we never see. Several features store information locally on your phone only, never on our servers: your App Lock PIN, your daily reminder notification settings, your Journey devotional streak and progress, and the optional profile picture you can choose from your photos (the picture is never uploaded and other members cannot see it). We have no access to any of this, and it's deleted automatically if you delete the app.

Activity and device records. When you use the app, we keep a record of certain actions, such as signing in, posting, and reporting. Each record can include your IP address, the approximate location it points to (country, region and city), your internet provider's network, and basic device details such as the phone model, operating system, app version, language and time zone. We use these records to keep the community safe and to investigate misuse. We keep them for 90 days, and they are deleted with your account.

Reports and safety. If content is reported or removed for breaking our rules, we may save a copy of it, along with the account details and recent activity connected to it. We keep these copies even if the person later deletes their account. We may share them with law enforcement when the law requires it or when we believe it is needed to protect someone's safety.

What we do not collect. We do not use third-party analytics or advertising trackers. We do not collect a push-notification token or send push notifications from a server. The one reminder notification the app offers is scheduled entirely on your own device. We do not sell, rent, or share your information with advertisers, because there are none.

How we use your information

We use the information above to: operate your account and the features you use; process payments, donations, and event registrations through Stripe; respond to support requests and reports; keep the community safe (see Safety & Reporting below); and send you app-related communications you've asked for (like a password reset relay, see below). We do not use your information for advertising or sell it to third parties.

Safety & reporting

If you or someone else reports a post, comment, prayer request, or person directly, that report, including the content involved, the category you selected, and your account's contact email, is sent immediately to our staff (hope@thepricelessjourney.org and a designated staff member) so it can be reviewed promptly. Reports are not anonymous to our staff, even when the underlying post was anonymous, so we can follow up appropriately.

Anonymous posting: what "anonymous" actually means

When you post anonymously, no other user of the app can see your name. Posts display as "Anonymous" everywhere in the app's own screens. However, our systems do retain an internal link between an anonymous post and your account, which is what lets features like Block and Add Friend keep working even on anonymous content. We want to be transparent that this internal link exists, since full technical anonymity (where literally no record connects a post to an account) is not currently how the app is built. If you have concerns about this given your specific situation, we encourage you to contact us directly at tech@thepricelessjourney.org.

Password resets

If you request a password reset, we currently route the reset code to our own staff inbox rather than emailing it to you directly, and a staff member relays it to you. We're transparent about this because it means a real person (not an automated system) sees that you requested a reset and your account email, nothing more.

Data retention and account deletion

You can permanently delete your account at any time from Settings, or request deletion from the web at thepricelessjourney.org/delete-account. When you do, your account information, posts, and other content associated with your account are deleted from our active systems, except where we're required to retain records (for example, financial or transaction records tied to a donation or payment, which tax and accounting law requires us to keep for a period of time even after an account is deleted).

Children's privacy

This app is not directed at, or intended for use by, children under 13, and we do not knowingly collect information from anyone under 13. If you believe a child has created an account, please contact us so we can remove it.

Security

We use industry-standard practices to protect your information, including encrypted connections (HTTPS) for all app traffic, securely hashed passwords, and payment handling delegated entirely to Stripe (a PCI-compliant payment processor) rather than handled ourselves. No system is perfectly secure, but we take this seriously given who this app serves.

Changes to this policy

If this policy changes in a meaningful way, we'll update the effective date above and, where appropriate, let users know in the app.

Contact us

Questions about this policy or your information: tech@thepricelessjourney.org
The Priceless Journey, 16703 Early Riser Ave., Land O Lakes, FL 34638, USA

See also: Terms of Use